WHO WE ARE
Hand of Solace is a Scottish Charitable Incorporated Organization(SCIO) whose purpose is around-
- the prevention or relief of poverty
- the advancement of education
- the advancement of health
- the saving of lives
- the relief of those in need by reason of age, ill-health, disability, financial hardship or other disadvantage
Our Aim is to reduce the impact of poverty and isolation amongst deprived and marginalised members of the Aberdeen community through activities that will promote social integration, diversity, good health and well-being.
Our projects are currently based in Aberdeen.
WHAT WE DO
Our Befriending Services, Our Coffee/Tea Mornings and Our Social/Cultural activities are schemes through which we aim to support deprived and isolated members of the Aberdeen community to promote good health, well-being and communal inclusion.
Our Mission Statement:
Giving A Hand Of Support And Empowerment.
We must create and maintain the trust and confidence of people who use our services.
We must protect and promote the rights and interests of people who use our services.
We must promote the independence of people who use our services while protecting them, as far as possible, from danger and harm.
We must respect the rights of people who use our services, while striving to make sure that their behaviour does not harm themselves or other people.
We must uphold public trust and confidence in social services.
Person Centred Approach-
Hand of Solace will provide a high-quality support by taking a holistic approach when supporting the unique and individual needs of our beneficiaries.
We shall work in partnership with our service users, their carers or representatives and professionals involved in their care and support. We will make sure the choices of our service users are taken into full account. We aim to meet and exceed the expectations of our beneficiaries so that they can achieve their goals and live more fulfilled lives.
Hand of Solace Quality Monitoring:
We aim to maintain quality by:
· Adopting robust recruitment procedures. All volunteers would have an enhanced DBS and references are obtained.
· Ensuring all volunteers are suitably qualified and trained.
· Auditing and reviewing our internal policies and procedures.
. Reviewing support plans and assessments.
· Seeking feedback from clients via satisfaction surveys
· Maintaining regular contact with clients.
· Six weekly worker supervision.
· Annual appraisals of workers.
· Responding to any issues promptly and effectively.
Hand of Solace Complaints Procedure:
If you have any complaints or any concerns about the services that you have received from any of our members, please let us know.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted this way and you wish to make a complaint, we would like to know as soon as possible. Please phone or write to us through the contact which you could find below the page.
We hope that, if you have a problem, you will let us know. We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our organization.