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WHO WE ARE

 

Hand of Solace is a Scottish Charitable Incorporated Organisation( SCIO) whose purpose is around- 
 

- the prevention or relief of poverty
- the advancement of education
- the advancement of health
- the saving of lives
- the relief of those in need by reason of age, ill-health, disability, financial hardship or other disadvantage

 

 

Our aim is to reduce the impact of disadvantages and promote health and mental wellbeing of our service users to allow them live a happier life. We do this by offering direct services and support ,to help people make the most of life.

 

Our services are currently  based in Aberdeen.               

WHAT WE DO

Our Befriending Services,  Our Children and Families Drug and Alcohol Support (CAFDAAS) and Our Social/Cultural activities are services through which we aim to support disadvantaged members of Aberdeen community to promote good health, mental

well-being  and communal inclusion.

Our Mission Statement:

  Giving A Hand Of Support And Empowerment.

Our Values-

 

We must create and maintain the trust and confidence of people who use our services.

We must protect and promote the rights and interests of people who use our services.

We must promote the independence of people who use our services while protecting them, as far as possible, from danger and harm.

We must respect the rights of people who use our services, while striving to make sure that their behaviour does not harm themselves or other people.

We must uphold public trust and confidence in social services.

 

 

Hand of Solace Complaints Procedure:

 

If you have any complaints or any concerns about the services that you have received from any of our members, please let us know.

 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted this way and you wish to make a complaint, we would like to know as soon as possible.  Please phone or write to us through the contact which you could find below the page.

 

We hope that, if you have a problem, you will let us know.  We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our organization.

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